We're always looking for passionate, hardworking people to join the Hope Valley Diner family. Whether you love great food, great service, or just great people, there may be a place for you here.
NOW HIRING
Open Positions
Job Positions
POSITION: Line Cook
DEPARTMENT: Kitchen
REPORTS TO: Sous Chef
DEPARTMENT HEAD: Executive Chef
POSITION SUMMARY
This hands-on position reports directly to and works under the direction of the Chef. The Line Cook is responsible for assisting the Chef in the daily production of food products used for restaurant service and special functions.
The ideal candidate must be a quick learner, self-motivated, and capable of performing food production tasks without direct supervision. Prior cooking experience is required, along with the ability to read and understand daily specials and preparation sheets.
The Line Cook must maintain professionalism, sanitation standards, and the highest quality of food preparation. Responsibilities include preparing hot and cold foods for lunch and dinner service, using proper cooking techniques while following recipes and portion control guidelines provided by the Chef.
This role also involves actively learning culinary skills, working with fellow team members, and following quality standards and operating procedures of Hope Valley Diner & Catering. Upon request, the employee may cross-train in other departments of the restaurant.
PRINCIPAL JOB RESPONSIBILITIES
- Demonstrate strong knowledge of basic knife skills, cooking techniques, and operation of kitchen equipment.
- Maintain work areas with proper safety, cleanliness, sanitation, and food-handling standards.
- Review preparation sheets and follow duties assigned by the Chef.
- Pull items from storage and stock the kitchen with ingredients needed for breakfast, lunch, or dinner service.
- Assist Chefs with proper food rotation to control food cost and reduce waste.
- Handle multiple tasks in a high-volume kitchen environment while meeting deadlines.
- Work as a team member, organizing and prioritizing duties assigned by the Chef and function sheets.
- Assist the Chef with setup, maintenance, and breakdown of restaurant buffets and private functions.
- Follow professional food quality standards established by the Executive Chef of Hope Valley Diner.
- Help maintain a clean and organized kitchen and assist dishwashers with cleaning duties when needed.
JOB SPECIFICATIONS
- Minimum three (3) years of experience as a professional cook or in a related role.
- Strong communication and teamwork skills.
- Must be self-motivated with strong attention to detail.
- Must be able to work nights, weekends, and holidays.
WORKING CONDITIONS AND PHYSICAL DEMANDS
| General Job Tasks | Never | Occasionally | Frequently | Continuously |
|---|---|---|---|---|
| Bend / Stoop | ✓ | |||
| Squat / Crouch | ✓ | |||
| Crawl | ✓ | |||
| Climb stairs | ✓ | |||
| Climb ladders | ✓ | |||
| Overhead | ✓ | |||
| Kneel | ✓ | |||
| Push / Pull | ✓ | |||
| Uneven work surfaces | ✓ | |||
| Twist | ✓ | |||
| Awkward positions | ✓ | |||
| Confined spaces | ✓ | |||
| Fume exposure | ✓ | |||
| Grasping | ✓ | |||
| Standing | ✓ | |||
| Walking | ✓ | |||
| Sitting | ✓ | |||
| Outdoor weather conditions | ✓ |
Physical Activity Required
| Physical Activity Required | Never | Occasionally | Frequently | Continuously |
|---|---|---|---|---|
| Lifting < 10 lbs. | ✓ | |||
| Lifting 10–25 lbs. | ✓ | |||
| Lifting 25–50 lbs. | ✓ | |||
| Lifting > 50 lbs. | ✓ | |||
| Carrying < 10 lbs. | ✓ | |||
| Carrying 10–25 lbs. | ✓ | |||
| Carrying > 50 lbs. | ✓ | |||
| Reaching > shoulder height | ✓ | |||
| Reaching at shoulder height | ✓ | |||
| Reaching < shoulder height | ✓ |
SAFETY RESPONSIBILITIES
Employees must learn and comply with all company safety rules and use appropriate safety equipment at all times.
Any unsafe conditions must be reported immediately to supervisors. Employees must be familiar with safety procedures related to equipment, machinery, and materials used in their duties.
If there is any uncertainty regarding the safe procedure for a task, employees must consult a supervisor before proceeding.
ADDITIONAL REQUIREMENTS
Employees must meet the performance standards of this position and comply with all restaurant policies, rules, and procedures, including those outlined in the Employee Handbook or otherwise communicated verbally or in writing.
This job description is intended to describe the general nature and responsibilities of the position. Duties may be modified, added, or changed as necessary by the company.
Employees must follow supervisory instructions and perform other duties as requested by supervisors or managers.
This job description does not constitute an employment contract between Hope Valley Diner & Catering and any employee.
The responsibilities of this position may include cross-training in other roles or departments to ensure efficient operation of the restaurant.
Line Cook
POSITION: Server / Busser / Hostess / Food Runner
DEPARTMENT: FOH
REPORTS TO: General Manager, Assistant Manager
DEPARTMENT HEAD: Director of Operations
POSITION SUMMARY
This hands-on position reports directly to and works under the direction of the FOH Management Team & Chef. Responsible for interacting with guests to ensure they have a pleasant / WOW dining experience at Hope Valley Diner & Catering.
Must provide service to guests in a friendly and efficient manner, being attentive to guest needs and making them feel welcome, comfortable, important, and relaxed. Some basic cooking knowledge is expected.
Participates in creating a great teamwork culture environment along with maintaining a positive attitude.
Participates in the active learning of waitstaff skills through self-motivated reading and training and learns from fellow team members and quality standards and operating procedures for Hope Valley Diner & Catering.
Upon request, cross-trains in other areas of the restaurant as needed.
PRINCIPAL JOB RESPONSIBILITIES
- Arrives on time for work in a clean and proper uniform with good personal hygiene.
- Prepares tables by properly cleaning and setting them with napkins, utensils, salt and pepper shakers, and sugar caddies.
- Actively participates in opening and closing side work, including but not limited to:
- Making tea and coffee
- Filling dressings and condiment containers
- Maintaining cleanliness and sanitation of all front-of-house areas
- Stocking restroom supplies
- Stocking beer, wine, soda, POS paper, and other miscellaneous items
- Sweeping dining room floors
- Stays current on menu choices, specials, and menu deviations, and is aware of 86’d items or items the kitchen is running low on.
- Supplies the kitchen with an “open menu count” as guests enter the restaurant.
- Handles table reservations, recording name, date, time, number of guests, and phone number.
- Directs guests to proper tables, provides menus, suggests food and drink choices, and informs guests of food preparation details.
- Relays specific guest needs to the Chef when necessary.
- Maintains proper dining experience by:
- Delivering food and drink items
- Fulfilling guest needs
- Upselling menu items
- Providing refills
- Offering coffee and dessert
- Removing plates (pre-bussing)
- Designated Bartenders must properly mix alcoholic beverages and correctly pour wine. Servers must be able to open and pour wine tableside.
- Provides guest checks with promotion inserts, receives payment, properly closes tables, and returns change and receipts.
- Performs basic cleaning tasks as needed or directed by a supervisor.
- Fills in for absent staff when necessary.
- Understands and communicates effectively the services Hope Valley Diner & Catering offers.
- Greets all guests when arriving and leaving, opening the door whenever possible.
- Assists with packaging To-Go orders according to Standard Operating Procedures.
- Supports the Host / Hostess when needed.
JOB SPECIFICATIONS
- Minimum three (3) years of experience as a professional server, hostess, bartender, or related role.
- Strong communication and teamwork skills.
- Must be self-motivated with strong attention to detail.
- Must be able to work nights, weekends, and holidays.
SAFETY RESPONSIBILITIES
- Learn and comply with all company safety rules.
- Use appropriate safety equipment at all times.
- Immediately report unsafe conditions to management.
- Be familiar with safety features of equipment, machinery, or materials used in job duties.
- Confirm proper safety procedures with management if unsure about any job function.
ADDITIONAL REQUIREMENTS
Employees must fulfill the performance standards of this position and comply with the policies, rules, and procedures of the restaurant, including those outlined in the Employee Handbook or otherwise communicated verbally or in writing.
This job description describes the general nature and responsibilities of the position. Duties may change, be modified, or expanded as needed by Hope Valley Diner & Catering.
Employees must comply with supervisory instructions and perform other duties as requested by supervisors or managers.
This job description does not constitute an employment contract between Hope Valley Diner & Catering and any employee.
SERVER TIPS & GUIDELINES
- Greet guests within 20 seconds of entering the restaurant. If seating is delayed, acknowledge them with “Hello” or “Welcome.” Start a wait list if needed.
- Once seated, guests should be acknowledged within 1–2 minutes.
- Drink and appetizer orders should be taken within the first 2–4 minutes and delivered before food.
- Promote suggestive selling:
- “What can I get you to drink?”
- “What would you like to start with as an appetizer?”
- “What can I get you for dessert?”
- If customers order alcohol and their drink gets low, offer another promptly to maximize service and tips.
- After taking orders, place condiments, appetizer plates, and dressings on the table before food arrives.
- Anticipate guest needs — do not wait for them to ask.
- Know the menu thoroughly, including items that are unavailable (86’d).
- A great server knows the menu as well as, or better than, the cooks.
- Take children’s and women’s orders first, serve from the left, and clear from the right while maintaining courteous manners.
- Pre-bus tables: clear appetizer and salad plates before entrées arrive.
- Offer a to-go box if guests appear finished but still have food remaining.
- Avoid standing still — always monitor tables and assist where needed.
- Be aware of food preparation times and pick up orders promptly.
- Teamwork is essential: assist other servers and never say “That’s not my table.”
- Maintain a positive attitude at all times in this fast-paced environment.
- Instead of saying “no,” offer alternatives such as:
- “Sorry, we ran out of the mahi special tonight, but everyone has loved the steak special.”
Server / Busser / Hostess / Food Runner
POSITION: Pastry Chef
DEPARTMENT: BOH
REPORTS TO: Catering Sales Manager
DEPARTMENT HEAD: Director of Operations
POSITION SUMMARY
Responsibilities
- Prepare and bake a variety of pastries, desserts, and breads according to recipes and established standards.
- Decorate and present pastries in an appealing and professional manner.
- Assist in the development of new pastry recipes and menu items.
- Ensure proper storage and rotation of ingredients.
- Maintain cleanliness and organization in the pastry section.
- Collaborate with other kitchen staff to ensure smooth kitchen operations.
Experience
- Previous experience as a pastry cook or baker in a restaurant or catering setting is preferred.
- Knowledge of different pastry techniques, including dough preparation, baking, and decorating.
- Familiarity with various types of pastries, desserts, and breads.
- Ability to follow recipes accurately and consistently.
- Strong attention to detail and ability to work in a fast-paced environment.
If you have a passion for creating delicious pastries and desserts, we would love to hear from you. Join our team and showcase your skills in our dynamic kitchen environment.
Apply now!
Job Details
Job Type: Full-time
Benefits
- Employee discount
- Food provided
Compensation Package
- Tips
Schedule
- 10-hour shift
- 8-hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Commute / Relocate
- Durham, NC 27707: Reliably commute or planning to relocate before starting work (Required)
Experience
- Baking: 1 year (Required)
Work Location
In person
Pastry Chef
POSITION: Dishwasher / Facilities
DEPARTMENT: BOH
REPORTS TO: Chef
DEPARTMENT HEAD: Director of Operations
POSITION SUMMARY
Position Overview
- Scrape and sort dishes before loading them into a dishwashing machine for cleaning.
- Monitor dish machine water temperature during the sanitary wash cycle.
- Unload the dishwashing machine and put away utensils and dishes in proper storage units.
- Sweep and scrub kitchen floors to ensure a clean and tidy work area.
- Bag kitchen trash and discard it in the dumpster at regular intervals.
- Maintain adequate levels of detergents and cleaning supplies.
- Assist in the preparation and serving of food as required.
- Participate in periodic employee meetings and contribute to the growth of the establishment.
- Stock supplies such as food items and utensils in kitchen and storage areas.
- Load or unload trucks that deliver or pick up food stock from the restaurant.
- Use hand trucks to move supplies or equipment from storage areas to work areas.
- Set up banquet tables and dining areas according to established standards.
- Maintain the dishwashing machine and report any mechanical faults to the supervisor.
- Stock and arrange kitchen utensils and dishes in an orderly manner.
- Handle glassware and fragile tableware carefully to prevent breakage.
- Maintain a customer-focused attitude while performing job duties.
Requirements – Skills, Abilities, and Knowledge
Education and Training
The dishwasher role does not require specific academic qualifications. Prior experience and knowledge of food preparation and kitchen maintenance can be helpful. Most employers provide on-the-job training.
Physical Stamina
Ability to work for extended periods while standing or moving and handle physically demanding tasks.
Technical Skills
Ability to operate and regulate dishwashing machines to properly clean utensils and tableware.
Organizational Skills
Maintain a clean and organized kitchen environment by ensuring dishes and utensils are properly arranged in designated storage areas.
Dishwasher / Facilities
POSITION: Catering Server / Delivery Driver
DEPARTMENT: FOH
REPORTS TO: Director of Operations
DEPARTMENT HEAD: Director of Operations
POSITION SUMMARY
Hope Valley Diner & Catering is a leading hospitality venue offering exceptional service for weddings, conferences, corporate meetings, galas, and social events. We are committed to creating memorable guest experiences through professionalism, teamwork, and attention to detail. Our banquet team plays a crucial role in delivering high-quality food and beverage service for all events.
Position Overview
We are seeking an energetic, service-oriented Banquet Server to support event operations and deliver outstanding food and beverage service to guests. The Banquet Server is responsible for event setup, table service, clearing dishes, supporting the banquet team, catering deliveries, and ensuring guest satisfaction throughout the event.
The ideal candidate enjoys working in a fast-paced environment, has strong communication skills, and is dedicated to providing excellent customer service.
Key Responsibilities
Event Deliveries
- Deliver catering orders to event locations safely and on time.
- Ensure food items and supplies are properly secured during transport.
- Confirm order accuracy before leaving the kitchen and upon delivery.
Event Setup & Preparation
- Set up banquet rooms according to event specifications, including tables, chairs, linens, place settings, and décor.
- Prepare beverage stations, buffets, and serving areas.
- Ensure cleanliness and organization of event spaces before guests arrive.
Food & Beverage Service
- Greet guests and provide courteous, attentive service during events.
- Serve food courses, beverages, and refills promptly and professionally.
- Assist with buffet service, carving stations, plated meals, and tray passing.
- Follow proper serving etiquette and food-handling guidelines.
Guest Interaction & Support
- Respond to guest requests, questions, and concerns quickly and politely.
- Communicate special dietary needs or requests to kitchen staff.
- Maintain a positive and professional attitude throughout the event.
Event Clean-Up & Breakdown
- Clear tables, remove dishes, and reset service areas during and after events.
- Clean and store equipment, linens, and supplies properly.
- Assist the team in restoring event rooms to standard layout after events.
Teamwork & Communication
- Work closely with banquet captains, managers, and other servers to ensure smooth event flow.
- Follow instructions regarding event timelines, service style, and guest expectations.
- Assist coworkers as needed to maintain efficiency and service quality.
Compliance & Safety
- Follow all company policies, health regulations, and sanitation standards.
- Adhere to alcohol service laws and responsible beverage service guidelines.
- Report any hazards, spills, or safety concerns immediately.
Skills & Qualifications
- Strong customer service and communication skills.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Professional appearance and positive attitude.
- Ability to carry trays, lift 25–40 lbs., and stand or walk for extended periods.
- Experience in banquets, catering, or food and beverage service preferred but not required.
- Ability to follow directions and work well as part of a team.
Education & Experience Requirements
- High school diploma or GED preferred.
- Valid North Carolina Driver’s License required.
- On-the-job training provided for entry-level candidates.
- Food handler or alcohol service certification may be required or preferred.
Eligibility to Work in the United States
Applicants must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.
Work Environment
- Fast-paced hospitality and event environment with frequent lifting, carrying, bending, and standing.
- Shifts may include evenings, weekends, and holidays depending on event schedules.
- Work may involve loud environments, large groups, and varying event formats.
Catering Server / Delivery Driver
POSITION: Catering Sales Assistant
DEPARTMENT: Office
REPORTS TO: Catering Sales Manager
DEPARTMENT HEAD: Director of Operations
POSITION SUMMARY
As a Catering Sales Assistant, you will play a vital role in delivering exceptional food service experiences that delight our guests. Your enthusiasm and attention to detail will ensure that every event runs smoothly and every guest feels valued. You’ll be part of a dynamic team that thrives on collaboration and creativity, bringing delicious culinary creations to life.
What You’ll Do
- Communicate with clients via phone and email.
- Assist in the preparation and presentation of food and beverages for events, ensuring high standards of quality and presentation.
- Set up and break down catering equipment, including tables, chairs, linens, and serving stations.
- Provide outstanding customer service by engaging with guests, addressing their needs, and ensuring satisfaction throughout the event.
- Collaborate with kitchen staff to coordinate food service timing and maintain cleanliness in the dining area.
- Manage inventory of catering supplies and assist with ordering as needed to ensure seamless operations.
- Support outside sales efforts by promoting catering services to potential clients during events.
- Participate in product demonstrations to showcase menu offerings and enhance client engagement.
- Uphold health and safety standards by following proper food handling procedures.
Basic Qualifications
- Strong communication skills with a focus on customer service excellence.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Preferred Qualifications
- Previous experience in catering or food service roles.
- Familiarity with CRM software for managing client interactions.
Why You’ll Love It Here
We are dedicated to fostering a vibrant workplace where your contributions are recognized and celebrated. Join us in creating memorable experiences for our clients while enjoying the support you need for both your professional growth and personal well-being.
Our Benefits Include
- Opportunities for career advancement within a growing company
- Employee discounts
- Great quality of life
About Us
We are a local, fast-paced catering company looking to add new team members.
Job Details
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health savings account
- Retirement plan
Experience:
- Catering Sales: 1 year (Required)
Ability to Commute:
- Durham, NC 27707 (Required)
Ability to Relocate:
- Durham, NC 27707: Relocate before starting work (Required)
Work Location: In person
Catering Sales Assistant
POSITION: Catering Chef
DEPARTMENT: BOH
REPORTS TO: Director of Operations
DEPARTMENT HEAD: Director of Operations
POSITION SUMMARY:
Responsibilities:
- Collaborate with the culinary team to plan and execute menus for various events and occasions
- Prepare and cook food items according to recipes and dietary restrictions
- Ensure food presentation is appealing and meets quality standards
- Coordinate with the dietary department to accommodate special dietary needs of guests
- Assist in the setup and breakdown of catering events
- Maintain a clean and organized work area
- Adhere to all food safety and sanitation regulations
- Manage & develop catering staff on a daily basis
- Advanced customer service skills
- Strong leadership and supervisory skills
- Knowledge of dietary restrictions and the ability to come up with menus accordingly
- Understanding of safe food handling policies and procedures
- Excellent communication skills for conversing with clients, guests, and employees
- Business acumen and negotiation skills
- Problem-solving and critical thinking skills
- Time management and organizational skills
Experience:
- Previous experience in a restaurant or culinary setting is preferred
- Knowledge of menu planning and food preparation techniques
- Familiarity with kitchen equipment, including knives and other culinary tools
- Ability to work in a fast-paced environment while maintaining attention to detail
- Strong communication and teamwork skills
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.
Qualifications:
- Food preparation experience in a restaurant or catering setting
- Menu planning skills, including creating diverse and appealing menus
- Strong understanding of food safety regulations and practices
- Excellent communication skills to interact with team members and clients
- Culinary experience demonstrating proficiency in various cooking techniques
- Ability to work efficiently in a fast-paced kitchen environment
Summary:
As a Catering Chef / Prep Cook, you will be instrumental in delivering high-quality culinary experiences for our clients. Reporting to the Director of Operations, your primary responsibilities will include food preparation, cooking, and ensuring food safety standards are met. Your core skills in meal preparation and knife skills, combined with your experience in the restaurant and catering sectors, will enable you to create delicious and visually appealing dishes. Additionally, your expertise in menu planning and communication will enhance our catering services, ensuring customer satisfaction and a memorable dining experience. Join us to showcase your culinary talents in a vibrant environment. Availability on early mornings, evenings, and weekends required.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Paid training
- Referral program
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute: Durham, NC 27707 (Required)
Ability to Relocate: Durham, NC 27707: Relocate before starting work (Required)
Work Location: In person
Catering Chef
